Privacy Policy

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Introduction

This policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including our website and online shop. Grade House Ltd is committed to protecting your privacy and ensuring the security of your personal data. By using our services, you consent to the practices outlined in this Privacy Policy.

Information We Collect

Personal Information: We collect personal information when you use our services, including but not limited to your name, contact details, and payment information. This information is collected when you engage with us, such as when filling out our contact us form, making a purchase, or signing up for an account.

Non-Personal Information: We may also collect non-personal information, such as browsing patterns, IP addresses, and device information. This data helps us improve our services and tailor your experience on our website.

Use of Information

Providing Services: We use your personal information to provide the services you request, including pattern development, grading, and online purchases. This includes processing payments, fulfilling orders, and delivering products and services.

Communication: We may use your contact information to communicate with you regarding your orders, inquiries, and updates about our services. You can opt-out of non-essential communications at any time.

Improving Services: Non-personal information is used to analyze trends, administer the site, track users' movements, and gather demographic information. This helps us improve our services, website functionality, and user experience.

Data Security

Protection Measures: We implement security measures to protect your personal information. These measures include encryption, access controls, and regular security assessments.

Third-Party Security: When utilizing third-party services, such as payment processors, we ensure they meet high-security standards to safeguard your data.

Data Sharing and Disclosure

Service Providers: We may share your information with trusted third-party service providers to assist us in delivering our services. These providers are contractually obligated to maintain the confidentiality and security of your data.

Legal Compliance: We may disclose your information when required by law, to enforce our site policies, or protect our or others' rights, property, or safety.

Cookies and Tracking Technologies

Cookies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage cookie preferences through your browser settings.

Your Choices

Access and Correction: You have the right to access and correct your personal information. You can update your account details or contact us for assistance.

Opt-Out: You can opt-out of receiving non-essential communications. However, essential communications related to services may continue even if you opt-out of promotional communications.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us for prompt removal.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting. We recommend reviewing this policy regularly to stay informed about how we collect, use, and protect your information.

Contact Information

For questions, concerns, or requests regarding your privacy, please contact us at contact@gradehouseltd.com.

Your continued use of our services signifies your acceptance of this Privacy Policy.

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